VoIP Desktop
Custom softphone solutions for VoIP providers, plus desktop and mobile apps — engineered for a communications company based in Abbotsford.
Mobile Service Business SaaS · Washington, USA
JobDone
JobDone helps service businesses run jobs from phone to invoice. We designed and built the product experience, multi-tenant architecture and the marketing site that sells it.
The challenge
Service businesses live on the phone and in the field. Off-the-shelf tools were either too generic or too expensive, and the founders needed a product that could schedule jobs, dispatch technicians, capture photos and payments, and keep office and field in sync — without looking like enterprise software.
How we approached it
- 01
Mapped the real job lifecycle with service-business operators: enquiry → quote → schedule → on-site → invoice → review.
- 02
Designed a mobile-first product UI for technicians and a clearer admin for office staff.
- 03
Built multi-tenant SaaS architecture with roles, permissions, subscriptions and usage limits.
- 04
Shipped a marketing site that explains the product in plain language and converts trial signups.
What changed
- A live SaaS platform serving service businesses across Washington State
- Field teams working from live job data instead of paper and group texts
- A product foundation that can grow features without a rebuild
Highlights
What makes JobDone worth studying
Field-first UX
Designed for thumbs, sunlight and one-handed use on a job site.
One source of truth
Jobs, customers, photos and invoices in a single system.
Built to sell
Onboarding, trials and billing treated as product, not afterthoughts.
More work
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